Telus Mobility SUCKS!
And desperately needs a Blog
Funny isn’t it, that a company named TelUs is so hard to get in touch with?
Some time ago Blog Bloke had a pay and talk account with Telus Mobility. Thanks to quirks in their system, several times my account refused to renew and I ended up losing accumulated funds (i.e. they stole $50 from my account). Telephone calls to customer service went nowhere and an email to the president was unanswered.
Stupid me - I renewed my account again in the hope they would be reasonable. WRONG! Here is the gist of the conversation I had with (so-called) customer service reps:
- Bloke - “hello, I’ve called to get contact information to the president’s office.
- David (operator #3835) told the Bloke “we don’t give that information to the public.
- Bloke - “what to do you mean… I can’t contact the president’s office”?
- David - “the president has more important matters to deal with”.
- Bloke - “excuse me”?
- David - “you can fill out an email contact form on the internet”.
- Bloke - “but I’ve already been through that and got nowhere”.
- David - “and besides, because the issue is over 30 days old nothing is going to happen”.
- Bloke - “but I already told you I contacted you guys within the 30 days”.
- David - “read my lips - it’s not going to happen. Since this conversation is going in circles I’m hanging up now. Don’t call us anymore and I will be making a note on the file.”
Naturally I called back again and got a hold of Betty #7486. From the get-go she constantly interrupted me and wouldn’t let me talk until I insisted she let me speak.
- I told her that given their stinkin’ attitude I was going to “cancel my account, contact the BBB, CRTC, newspapers etc., and sue them for monies owed and $500/hr for my time.”
- Betty (snickering) - “you can’t sue because it’s in your account agreement that you signed”.
- Bloke (laughing) - “Really? I’ve worked in law for 20 some years so please explain to me why I can’t sue”.
- Betty - “this conversation is going in circles and I’m hanging up now”.
The Bloke thought he had heard it all until now, and by this stage it was my head that was going in circles - not the conversation. And so my friends, here is the contact information that I have been able to dig up with no help from the fine folks at Telus:
email: [email protected]
Use it wisely, (not that it will do you much good) and while you’re at it why not send him a postcard or something
P.S.: I’m considering some of the advice I found over at the Telus Hacks website.
UPDATE 2011: After dropping Telus last year, suddenly out of the blue they decided I owe them $60. When I called customer service I got a smart alec with a thick accent. What he didn’t realize is I had my credit card rep on the line listening in. She was so appalled that she credited my account for the fraudulent charge and barred them from trying to steal money from my account again. Now Telus is threatening a collection agency. Yet they still send me junk mail soliciting my business again. I guess it’s time to contact the authorities about this sleazy company.
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