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Google’s Blogging Blunder

Everyone’s gone gaga over Google’s recent blogging blunder. In case you haven’t heard the ballyhoo was over one of Google’s corporate blogs making snarky comments about Michael Moore’s new film.

I agree with most of the opinions that it was very unprofessional and a big mistake for a corporate blog to dabble in politics, let alone Google.

But has anybody else also noticed that Google Blogs don’t enable comments?  Doesn’t that strike you as odd arrogant?

To me that’s an even bigger story and oversight by Google especially considering that it owns Blogger. So much for using the corporate blog to improve communications between consumer and the corporation.This is one of my biggest gripes with Google.

Have you ever tried to email Blogger? Of course you have and you know what happens — you get a canned response from a bot with links to common faq files. So you hit reply and tell them that you need personal attention from a human being.

Then you wait another week or so for someone who completely misunderstands your question, so you hit reply again and so on and so forth. Good luck. Worst of all, don’t even try to contact Google on the phone because you will never get by the pitbull on the other end.

It’s just an exercise in frustration. Which makes me wonder if Google really is just a big bot in the sky. (Earth to Google: Is there anybody out there? Hello… hello…)

Corporate blogs without comments look more like online press releases than anything else. What do you think? Source.

Written July 5th, 2007 by | 17 Comments | Filed under: Blog Tips, Blogging Tips, Business Tips, MythBusters, Search Engine Tips ,

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There are 17 Comments so far to “Google’s Blogging Blunder”

  1. Whilst they don’t allow you to comment, they do allow trackbacks which is a nice little traffic stream, let me tell you :)

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  2. Yes, they have been referring me a ton of traffic to my posts on the best setup for custom domains. It seems that I’m the only one who has been able to explain it in understandable english. ;-)

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  3. I should also mention that they have no doubt assigned a “nofollow” attribute to the backlinks. Sigh!

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  4. Sadly they do use nofollow but it’s a nice way of generating a wee bit of traffic. As the saying goes, every little helps…

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  5. I have noticed that lately, you sure have slammed Google pretty hard as of late, especially when it comes to Blogger or New Blogger. Have you decided to move on to a seperate, manually hosted blogging solution such as WordPress?

    I agree in that, publishing a post while having commenting disabled is a pretty gutsy move. As for the email support, I don’t think it exists.

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  6. Now that we can redirect to a custom domain I have considered moving over to Wordpress but I’m still considering all of its ramifications.

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  7. If you think blogger is the only place where you only get responses with links from the FAQ you are wrong. It’s the same with every google service, even adwords where we pay big bucks. Customer service still hasn’t been able to solve my problems with adwords (that it think my landing page is of low quality - and no it’s not). I only got some link (of things I had already read 1000 times). This is what you get when you have monopoly.

    Radus last blog post…How to find cheap and quality software development

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    Reply by: Blog Bloke at 9:21 pm said...

    WHICH makes me wonder why Google is so popular given that it’s customer service not only SUCKS, but it is almost non-existent.

    So henceforth I am renaming Google to ‘SKYBOT’. It’s suitable don’t you think? :-)

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  8. I just switched from Blogger to wordpress a while back and I find it a lot easier to manage. Having the ability to install it on my own web hosting is very nice and there seem to be so many more free themes out there for wordpress. Also, Google seems to LOVE wordpress blogs. Almost all of my blogs rank high in the search engines for their intended terms.

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    Reply by: BLOGBloke at 4:02 pm said...

    @John, I have to agree with your thoughts with one exception .. PHP can be daunting for some. But that’s only if you plan on doing any serious modifications. For most users an out-of-the-box theme is sufficient.

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  9. I agree with Mike, I have seen trackbacks bring in a good amount of traffic everytime I link a post on my blog. I know its odd that they don’t allow comments but there maybe a reason for that.

    Mike S.

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  10. Thank you very much for the excellent and useful subject.

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  11. A very unique and nice subject to choose, specially who are newbies in SEO.

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  12. I hope that someday Google will lose a huge percent of their share in the search engine world. If there was another search engine with 50% market share, not like now - only 20% for Bing and Yahoo, Google will have to adjust their “f..k the user” politics.

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    Reply by: BB at 7:38 pm said...

    @Peter, success breeds arrogance and then begins the long spiral downward. Believe me a day will come when everyone will ask whatever happened to Google?

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  13. @John, I have to agree with your thoughts with one exception .. PHP can be daunting for some. But that's only if yo… http://bit.ly/85yKcV

  14. Corporate blogs without comments look more like online press releases than anything else. What do you think? http://bit.ly/tNlAZ

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