Best Blog Host OR Scam - Which is It?
Mirror, Mirror On The Wall … Who’s The Best Blog Host Company Of All?
Sound familiar? How many of us have been faced with this very question? I know that I have as I’m struggling with this right now because my current blog host wants to jack the price up a thousand percent over last year.
Googling around I can see there is no shortage of blog host companies offering relatively inexpensive hosting services. But in every case they demand at least a year or two prepaid up-front to get the cheap rates.
Just when I think I’ve found a company I’m disappointed after reading customer reviews. In all cases I’m finding the same common complaints.
Apparently the blog host companies are on their best behaviour for the first month until their money-back guarantee is over. Then like magic things start going wrong.
The most common complaints I’m finding are speed and stability issues. Customer service is also poor, and after reading the same complaints over and over again I’ve come to the following observations. This is what I’ve noticed is going on.
Here are the top 10 complaints I’ve read about blog host companies:
- Blog Host companies may initially put their new customer accounts on a fast server. At first everything seems rosy. Your site is looking good, it’s performance is fast and stable. Happy times!
- But not long after the money-back guarantee is over they get greedy and move your account over to a server that’s already overcapacity with too many shared accounts.
- Too many shared accounts on one server can be beset with problems. Soon you might notice a decrease in your site’s performance and your blog takes forever to load.
- Then there are stability issues. Your blog seems to be down more often for so-called “maintenance”.
- If you are lucky enough to get someone on the phone they don’t seem to care all that much. Customer service is not a strong point for technical support staff. They might even blow you off to useless faq files that don’t help much or tell you to email them. There’s nothing like discussing a problem electronically over the course of a few days while your blog sits in cyber-limbo.
- Their support staff are incompetent or unsympathetic to your problem. You might even get someone with a thick foreign accent that you can’t understand because they out-source support to another country.
- They might become arrogant or belligerent and tell you to stop being a nuisance. They scold you with a comment like “What do you expect for a cheap account?” Then they try to sell you an “upgrade” — “If you want fast then you should $$$ upgrade to…”.
- You soon discover that their so-called “unlimited” or “unmetered” features are in fact capped. God forbid your blog should get popular because once they discover you using “too much” bandwidth or webspace they take your blog offline without notice until you promise to be a good little boy or girl. Or they hit you with another “upgrade” notice. Or they just might cancel your account with a refund that’s “pro-rated” in their favour, less charges for setup fees of course (that was supposed to be free). So much for being “unlimited”.
- If you end up frustrated and leave their service after the refund period has lapsed, they couldn’t care less because they still have your money. (Please note that in some cases they will only refund credit-card payments at their discretion, so be sure to read their TOS agreement).
- It’s a win/win for them because if you leave on your own accord they will happily delete your blog, install a new
suckercustomer over your old webspace (and keep your money of course).
Mmm, I don’t know about you but I’m smelling SCAM here. Am I right or am I wrong? You tell me.
What do I recommend?
- My advice is to search Google for the “best blog host” companies.
- Then shorten the list and search Google again for “customer reviews” of the blog host companies you are interested in.
- It’s also a good idea to check the local Better Business Bureau for complaints.
Even with these precautions you still might be disappointed, and most of the “reviews” that I’ve read out there are not completely unbiased.
That’s why I’m writing this post. I want honest opinions from customers (or ex-customers) so that we can all benefit from your experience. Hopefully we will discover a few good (and affordable) blog hosts, and/or those companies that we need to avoid.
There’s nothing like word-of-mouth (especially in the blogosphere) so please share with us your experiences because this is your chance to speak up:
- Have you experienced any of the above listed problems with a blog host company? If you have please name names and circumstances.
- Have you experienced any other problems with your blog host company that I might have missed?
- In your opinion is this a widespread problem throughout the industry or are they just isolated incidents?
- Or is your blog host company great? But please be honest and don’t waste our time linking to blog hosts offering you affiliate kick-backs because I will weed those out. Be sure to tell us how long you have been with the company.